Customers' Benefits
Operating your SaaS business with WFMA creates substantial value for your customers. The benefits and advantages it offers not only boost their operational efficiency but also deliver measurable financial gains. As a result, customer loyalty increases significantly, greatly reducing the risk of churn.
Alleviating operational challenges
Staffing organizations face different kind of operational hurdles. Overcoming the upfront challenges is key to reaching standard capability and gaining a competitive edge. To truly excel, however, customer organizations must surpass some specific challenges. WFMA helps organizations not only to alleviate the upfront challenges but also conquer specific challenges on the path to excellence.
Upfront challenges:
- Losing data integrity for using discrete software with intermittent manual intervention
- Delay in data availability and high possibility of getting incorrect data
- Data lacking single point of truth
- Business expansion is proportional to ramping up operational resources hindering profitability rise
- Delayed or missing data and communication slow down work and decision-making
- Absence of automatic processing capability
- Efficient operations rely heavily on individual employee skills
- Process changes to boost efficiency are often dismissed due to high effort and time demands
- Narrow scope for prioritizing satisfaction level enhancement with the interfacing business entities
Financial benefits
- Enhanced operational resource productivity leading to minimizing operational resource requirement, irrespective of the business volume
- Service rates decrease as usage volume increases
- Pay-as-you-go model offers built-in flexibility to balance budget and operations
- Consistent profit increase with the increase in business volume
- Substantial saving in non-billable operational resource cost. Customers using just the online services can save the cost by 80%. Using automated processing feature, operational resource cost saving is even more
- Automated processing is a premium feature, but customers retain full control to activate or deactivate it as needed—enabling smart, flexible use based on budget and business priorities
Technical benefits
- Alleviate Staffing organizations’ perennial challenges
- End-to-end functional coverage with seamless operation flow
- Apart from covering the functions of the customer organizations, covers functions of all the interfacing business entities in the staffing business
- The customers and all their interfacing business entity users can perform their designated tasks through self-service portals
- Instant online data access and communication through automatic emails for all the transactions enhance satisfaction across all interfacing business entities
- Ability to handle complex and exceptional business use cases
- Capability of customizing a wide range of computing behavior
- Capability of sharing data with the customer organizations’ HR and Finance departments
- Obvious advantages of digitization (data integrity, data accuracy, and a single source of truth)
- Real-time data availability helps the customer organizations and interfacing business entities taking prompt action and informed decisions
- Online services take the customers' business to a new height of operational efficiency and getting direct financial benefit
- Automated processing capabilities elevate the customers' business operational efficiency and financial benefit even beyond the new height